Enterprise Product Master is the application where are stored all products currently commercialized by TIBCO and the sales configurations when doing business.

CHALLENGES:

TIBCO Software Inc is a global technology company based in the Silicon Valley recognized for their integration, analytics and technology solutions all over the world. The company needed to optimize the platform used to distribute new versions of software in order to improve customer experience.

SOLUTION:

Heinsohn played a key role with the implementation of an API solution using TIBCO’s own ActiveMatrix BusinessWorks that automated many of the manual activities involved on this internal process. The solution connected a vast majority of internal services, data sources and applications to provide a secure and reliable experience for both internal and external users as well as the fundamentals to enhance the solution for the changes required by the industry and the customers. It used TIBCO Spotfire reports and dashboards to view and analyze the data in near-real time.

The solution required to fully optimize the response times between the web application build by our team using Microsoft Technologies and TIBCO systems including a master data management service also powered by TIBCO. This process was challenging, as we needed to fine tune multiple integrations in order to make sure it was aligned with the best practices for integration services and to achieve the response times defined by their internal teams.

We have been working with them since 2011 and we are still providing maintenance and enhancements to this and multiple other integration services.

BENEFITS:

As a result of the implementation TIBCO Software Inc was able to improve their internal release process in more than 20%, significantly reduce the risk of human related errors and have a stronger control of the products and versions released and distributed to the customer’s.

TECHNOLOGIES:

SOA, BPM,
• EMS (Enterprise Message Service)
• TIBCO BusinessWorks integration software.
• TIBCO Master Data Management software.
• Microsoft .NET Framework.
• Akamai Webperformance.
• TIBCO Spotfire software.

Peter Drucker

“Quality of service is not what you give, it’s what the client receives»