Customer Track and Trace Portal

CHALLENGE:

DHL Global Forwarding (DGF) is a leading provider of air and ocean freight forwarding services with presence in more than 220 countries and territories. Many DHL customers have very unique and specific needs. One of their biggest customers requested an exclusive portal to track and trace all their cargo operations handled by DGF without having to wait for someone from the customer or from DGF to provide the reports.

SOLUTION:

Heinsohn and DGF worked together with the customer to identify the specific requirements and as a result of this activity, a new customer dashboard was designed and implemented to meet the expectations of the customer. The portal was created using multiple technologies and making full use of DGF’s own enterprise data warehouse to show the information required by the customer in near real-time. The strategy to accomplish this was to make the solution flexible enough so that it can be used by multiple customers, with the restrictions related to data access to sensitive information, profiles and roles.

TECHNOLOGIES:

• Microsoft .NET Framework.
• Microsoft SQL Server.
• Informatica Power Center.
• TIBCO Spotfire software.
• Qlik Sense.

BENEFITS:

The new track and trace portal was successfully released to the customer and provided the much-required information that they needed and helped solidify DGF position as a strategic logistics vendor worldwide. The solution was quickly implemented for other existing customers. This in return allowed DGF to allocate the resources previously used in the generation and extraction of this information for each customer into new activities, to improve the existing process and continue enhancing and reinventing themselves. Finally, the solution keeps track and trace of oceanic logistic operations.

Peter Drucker

“Quality of service is not what you give, it’s what the client receives»